Refund policy
Returns, Exchanges & Cancellations
At Sparkle Jewellery, every piece is carefully inspected before it is packed and shipped to ensure it reaches you in perfect condition.
Due to the hygienic nature of jewellery and to maintain the highest quality standards, we do not accept returns or offer refunds on any purchases.
However, if your order arrives damaged or you receive an incorrect item, we're here to make it right.
Refunds
Refunds will only be issued if your order is lost in transit and the courier partner confirms that the package cannot be delivered.
To request a refund, please email hello@sparklejewellery.in with your order number and a brief description of the issue.
Once verified by our team, eligible refunds will be processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.
Refunds will not be issued for:
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Incorrect or incomplete shipping addresses provided at checkout.
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Failed delivery attempts due to recipient unavailability.
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Orders refused by the recipient.
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Change of mind after placing an order.
Exchanges
We gladly offer exchanges only in the following situations:
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You received a damaged product.
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You received an incorrect item.
To be eligible for an exchange, the product must be:
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Unused and unworn.
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Returned in its original packaging, including all accessories and tags (if applicable).
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Reported within the specified timeframe.
Please note that exchanges are processed based on the original purchase price of the product, regardless of any ongoing promotions or discounts.
How to Request an Exchange
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Contact us within 48 hours of receiving your order by emailing hello@sparklejewellery.in.
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Include your order number along with clear photographs and an unboxing video showing the product and packaging.
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Our Quality Check team will review your request.
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If approved, we'll provide return instructions.
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Once we receive and inspect the product, we'll dispatch your replacement as quickly as possible.
Please do not return any item without receiving confirmation from our support team, as unauthorized returns may not be accepted.
Cancellations
Once an order has been placed, it cannot be cancelled or modified, as we begin processing your order immediately to ensure timely dispatch.
We kindly request that you review your order carefully before completing your purchase.
Need Assistance?
If you have any questions regarding your order, our support team is always happy to help.
Email: hello@sparklejewellery.in